Customer Charter
Clean trains and stations
We are committed to providing you with clean and well-presented trains, stations and toilet facilities.
Our dedicated station and presentation staff, including roving cleaners, help to achieve this across the CityRail network.
We will also continue to work with other agencies and the community to reduce graffiti and litter on the network.
Our goals 2009-11
To clean litter from all trains at least once a day.- To clean stations every weekday, or weekly for smaller, unattended stations.
- To have clean toilets available for use when stations are staffed.
- To have cleaner trains and to lift our customer satisfaction rating for cleanliness each year.
Our commitments for 2011
- By April, conduct a Deep Clean initiative at 20 hot spot stations across the network.
- By July, complete Station Makeovers at a further 10 stations.
- By July, complete the roll-out of 'Safer by Design' bins at 28 stations.
- By December, refurbish the toilet facilities at five stations.
- Throughout the year, repaint the entrance areas on 200 electric train carriages.
On-time trains | Manage crowding | Fast, accurate, useful information
Secure and safe travel | Clean trains and stations | Fast ticket sales
Quick and fair complaints handling | Accessible services and facilities
