Our performance
Our on-time running performance targets are to operate 99% of peak timetabled services, and to have at least 92% of those peak services arrive within the current on-time running benchmark. View our performance data.
The performance of our trains can be affected by a number of factors. Trains may run late or be cancelled because of:
- Train problems
- Signal, track, overheard wiring and points problems
- Vandalism and anti-social behaviour
- Overcrowding in the centre carriages
- Passenger illness
- Fatalities
- Delays caused by longer dwell times at stations
- Severe weather conditions
When delays or cancellations occur, timetable changes such as skipping scheduled stops may be made. This helps minimise the impact of the delay on following services and for the majority of our customers.
