Nominate staff - awards

Customer Excellence Awards

The Customer Excellence Awards are designed to recognise employees who consistently deliver high quality customer service; show initiative in providing exceptional assistance, particularly in periods of high demand, disruption, or major delay; and who demonstrate overall excellence at work.

Awards are given in four employee categories: frontline station staff, train crew, transit officers, cleaning and presentation services staff.

Nominations can be made by customers via this website and are reviewed by a panel of senior managers on a monthly basis.

If you have received or observed a CityRail employee providing exceptional customer service then please nominate this star performer.

Golden Mic Awards

The Golden Mic Awards are for frontline staff who respond to customers' needs by providing high quality and timely announcements at stations and on trains.

Awards are given in three employee categories: frontline station staff, train crewing and control centre staff.

Nominations can be made by customers via this website and are reviewed by a panel of senior managers on a monthly basis.

If you have heard a CityRail employee deliver an exceptionally clear and informative customer information announcement then please nominate this star performer.