It is important that all passengers plan their journey before travelling. CityRail recommends the following:

1. Identify the stations you will need to use on your journey, including interchange stations.
   
   
2. Find the stations in the station facilities section. For your own safety, you will need to make alternative travel arrangements if your preferred stations do not meet your access needs.
   
   
3. Phone 131 500 or check this site to see if your travel plans are affected by service interruptions or trackwork. If buses are replacing trains for part of your journey, check the station facilities section to see if interchange stations can cater for your needs. If you require wheelchair accessible transport, your local station can arrange a low-floor bus or other suitable vehicle. Please allow additional travel time if you require this service.
   
   
4. Telephone your intended departure station and advise staff of your travel plans, so they can be ready to assist you. Station contact details are listed in station facilities.
   

You will need to make yourself and your needs known to CityRail staff when you arrive at the station, so they know how to best assist you.

Fares and tickets
All passengers must have a valid ticket / pass before boarding a CityRail train. If both the station booking office and ticket vending machines are closed or out of operation, you must purchase a ticket when you reach your destination.
Approximately 80 per cent of CityRail station booking office windows are fitted with a hearing induction loop to assist customers with a hearing impairment.

A blind or severely vision impaired person who lives permanently in NSW or the ACT may be entitled to an interim or permanent Vision Impaired Person's Pass. This permit entitles the holder (and an attendant, if the pass is so endorsed) to free travel on the CityRail network and some State Transit Authority services.

Passengers who are unable to use electronic barriers should apply for a Wide Gate Access Card. If granted, this card should be presented along with a valid ticket, to use the wide gate to enter or exit the paid area of the station.

CityRail recognises the Roads and Traffic Authority Mobility Parking Scheme card as evidence of a disability or a mobility restriction.

For further information about permits and passes, phone RailCorp Passes and Concessions on 1300 302 130.

Wayfinding
CityRail has installed electronic destination displays at many major stations to improve the quality and reliability of passenger information. Digital voice announcements and centralised public address systems enhance the quality and reliability of station announcements across the network.

CityRail is progressively installing warning platform tactile tiles along the edge of platforms at accessible stations. Platform tactile tiles are 600mm deep and are usually located behind the yellow line (approximately 750mm from the edge of the platform). Some stations have also been fitted with directional tiles to assist wayfinding to stairs and along concourse areas. Check Station Facilities and contact the station for information on the location of their tactile tiles.

CityRail is in the process of painting train doors yellow to assist passengers to board safely. When the doors are closing, the train guard makes a warning announcement, which on some trains is accompanied by an electronic warning tone - see Your Train.

Please contact station staff or the train guard if you require additional destination information or wayfinding assistance during your journey. CityRail staff are there to help customers use the rail network safely.