Frequently asked questions

To ask a question or submit a suggestion, compliment or complaint, visit the Contacts section of this website or call 131 500.

Each piece of feedback that we receive is registered and allocated to a Customer Relations Case Manager. It is their role to review your feedback and source information to provide you with a response.

We aim to respond to feedback within five working days for email and phone calls and 15 working days for written correspondence.

There will be occasions when your feedback cannot be resolved through our Customer Relations Unit. If you feel that your concerns have not been addressed, you may refer the matter to the NSW Ombudsman for review.

Further information about our approach to managing feedback can be found on our Customer Feedback Statement.

Items handed in at stations are kept for a minimum of 24 hours, after which time they are then forwarded to our Lost Property Office.

The Lost Property Office is located on the main concourse at Central Station, opposite Platform 1.

Office hours: 8.30am to 4.20pm Monday to Friday
Phone: (02) 9379 3341

Alternatively, visit the Lost Property section of this website.

If you wish to compliment staff for their conduct, please let us know via the Feedback section or call 131 500.

Alternatively, feel free to approach our staff. They take great satisfaction in receiving a compliment face to face.

If you experience discourteous behaviour from one of our staff, report it to the Station Manager in the first instance. Or you may report it via the Feedback section of this website or by calling 131 500. All complaints about staff behaviour are treated seriously and the matter will be addressed promptly and properly.

Due to privacy legislation, we are unable to provide details of the outcome of any investigations.

It is our legal position that we do not accept liability for damage to property or clothing resulting from an illegal act by individuals not associated with RailCorp, such as graffiti or theft.

However, if you believe you are eligible for compensation because of damage to your personal property as a result of neglect on our behalf, you can forward your claim to:

Customer Relations Unit
RailCorp
PO Box K349
Haymarket NSW 1238

Please note that all claims must be supported by evidence and also, where possible, with the cost/receipts and the age of the items damaged.

For all environmental complaints or enquiries contact the 24 hour hotline 'Greenline' on 1300 656 999.

RailCorp jobs are advertised online, they also appear in the Sydney Morning Herald and Daily Telegraph. Look for the 'NSW Government' section of the classified advertisements to view all our job opportunities.

For more information visit the Careers section of the RailCorp website.

A range of advertising opportunities (roadside, stations, sampling activities) exist for organisations wishing to promote their products or services.

For more information visit the Advertise with us section of the RailCorp website.

For information about business opportunities visit the Contracts and procurement section of RailCorp website.

For information about properties for lease or sale visit the Property Division section of the RailCorp website.

Yes, although you must obtain permission before undertaking any filming or photography, for any purpose, on our property.

For further details, please visit the Filming and photography section of the RailCorp website.

RailCorp is committed to supporting causes that benefit the wider community. One of the ways we do this is by providing financial and in-kind sponsorship to a limited number of public, private and charitable organisations and events.

For further details, please visit the Sponsorship section of the RailCorp website.