What is trackwork and why is it necessary?
Trackwork is the term we use for the maintenance undertaken to our train tracks and associated infrastructure. Such work may include replacing ballast (the rocks under the tracks), sleepers (the wood or concrete platform the train track sits on) the train track, electrical wires or the structures which hold the wires. It is undertaken to ensure the safety, reliability and efficiency of the rail network.
Why is trackwork scheduled on weekends?
The majority of our maintenance work is carried out in off-peak periods such as weekends or at night to ensure the least possible inconvenience to customers. On some occasions, CityRail is able to provide at least a basic train service. However, often the nature or location of work requires the complete replacement of train services by buses in order to bypass the work site.
Why is trackwork scheduled over holiday periods?
During holiday periods, trains carry fewer customers, especially during the working days between Christmas and New Year. Our research indicates that during these days, less than half the normal numbers of commuters are travelling to work.
Where can I find out about upcoming trackwork?
Look for CityRail posters at your station. This information is also available from Transport Info on 131 500 or the CityRail website.
You can also subscribe to CityRail's free trackwork information service and have details of trackwork emailed to you each week.
Visit the trackwork section for details.
Can you tell me about alternate bus services?
CityRail contracts bus companies to run buses at times of service disruption and during trackwork. Bus marshals are provided for your assistance.
Normal fares apply and a ticket is required. Transit Officers do randomly check tickets and fines apply.
The carrying of bicycles, surfboards, luggage trolleys or large, bulky items on buses is at the discretion of the driver, as space is limited. Your cooperation is appreciated.
What can be done about the noise of trackwork near my residence or workplace?
The Department of Environment and Climate Change NSW acknowledges that it is necessary for RailCorp to conduct maintenance and construction work outside normal business hours in order to complete work efficiently and to minimise disruption to peak period services.
When this type of work takes place, RailCorp notifies those residents likely to be affected by letterbox drop.
For any environmental complaints or enquiries, contact our 24 hour hotline "Greenline" on 1300 656 999.
Can't find the answer? Want to suggest a question? Contact us with your enquiry or suggestion.
