News

This news article has been archived:

It may be out of date and some links may no longer work.

Posted: Friday 17 December 2010

If you need help boarding or alighting suburban trains, we now recommend you use the sixth carriage of your train.

There's more space available for your wheelchair, scooter or pram in the vestibules (the single-deck area at each end) of the sixth carriage.

As always, contact your departure station ahead of time to let us know your needs and travel plans, so we're ready to assist you. Arrive at the station well before your train is due and make yourself known to staff. Be sure to let the guard know where you're travelling to.

Boarding arrangements for intercity and regional trains have not changed: continue to board near the guard's compartment.

This information is a recommendation only. Staff will continue to assist you no matter where you wait on the platform.

More information

• Plan your trip with the Transport Info Trip Planner
• Search for your station's contact and accessibility details
• Find out more about accessibility on the CityRail network
• For further information and assistance, call Transport Info on 131 500
• For our hearing and speech impaired customers, we offer a teletypewriter service on 1800 637 500.