We welcome any comments and suggestions you might have on improving our services.
You can provide feedback by contacting the Transport Infoline by telephone or
e-mail or by writing to RailCorp’s Customer Relations Unit.
To ensure your feedback is captured and used to plan service improvements,
CityRail will:
provide customer service staff at the Transport Infoline (telephone 131
500) to receive, record and answer your feedback between 6.00am and 10.00pm
daily
provide electronic feedback forms on the CityRail and Transport Infoline
web sites
when required follow-up customer complaints by phone within five days
respond to correspondence within 21 days
audit and research customer satisfaction with feedback processes
analyse your feedback and provide a summary of customer feedback on the
CityRail website and in RailCorp’s Annual Report.
