Purchasing tickets
CityRail tickets are available from station ticket offices and ticket vending machines where available. Fares are calculated based on the distance you travel and represent extremely good value.
Please ensure you have a valid ticket (and concession card if required) before travelling. If both the ticket office and ticket vending machines are closed, you can buy a ticket at your destination.
Station ticket offices
After you have requested and paid for your ticket, check you have the correct ticket and change before you leave the window.
Ticket vending machines
Ticket vending machines accept 10-cent, 20-cent, 50-cent, $1 and $2 coins, and $5, $10 and $20 notes. Large ticket machines accept $50 bank notes with a maximum of $19.90 given in change, so $50 notes can only be used to purchase tickets with a value of $30.10 or greater. No more than 10 coins and six notes can be used per transaction.
1. Select the name of the station you wish to travel to,
using the keypad or touchscreen.
3. Insert your money.
2. Select the ticket type e.g. Single, Return, MyTrain, MyMulti.
4. Collect your ticket and any change.
Avoid the queues
If you are travelling on a Monday or after a public holiday, there may be queuing for tickets so allow additional time to purchase your ticket.
MyTrain weekly and fortnightly tickets are available any day of the week. Consider purchasing on an alternative day. Tickets purchased at CityRail stations commence on the date of purchase.
You can also buy your monthly, quarterly and yearly MyTrain and MyMulti tickets online - and we'll post them out to you.
Top-Up your ticket
Monday mornings are difficult enough without having to wait in line with everyone else. Top-Up allows you to purchase an additional seven days travel before your existing MyTrain weekly expires. You can do this any day of the week, at any station ticket vending machine (excluding fast fare machines).
When you have less than seven days left on your ticket, put your partially used ticket in the Top-Up slot of the ticket vending machine.
Insert the money requested - the cost of your weekly ticket. The machine quickly calculates the travelling time left on your old ticket and issues you a new MyTrain weekly ticket, which also includes the days you had remaining on your old ticket.
Credit cards
You may use your credit card to pay for MyTrain or MyMulti monthly, quarterly or yearly tickets. Additionally, credit card facilities are available on selected TVMs at our busier stations. CityRail does not pass on the cost of transaction fees to customers.
Eftpos
You may pay for your tickets at some ticket offices and some ticket vending machines by eftpos. For your convenience, there is no minimum purchase amount or surcharge for card transactions.
