Training Rules

Our busiest times are services arriving in the city between 6am and 9am and departing the city between 4pm and 7pm.

Want to avoid the rush? Why not travel later? Check your timetable for services.

Consider travelling on alternative services that may be less crowded. These are often local services stopping at major interchange stations and intermediate stations to the CBD.

For your comfort and personal safety, and to assist CityRail with our service performance, please:

• Arrive at your station a few minutes earlier than your timetabled service to allow sufficient time to board your train.
• Keep to the left on stairs, escalators and ramps and take care.
• Spread out along the platform so as not to overcrowd one carriage.
• Take care on steps and platforms, and always stand behind the yellow line.
• Stand aside to allow passengers to alight first before boarding the train.
• Beware of the gap between the platform and train, hold small children's hands.
• If you are travelling with a pram, travel near the guard's compartment.
• Board the train as quickly as possible and move inside the carriage to allow others to board behind you.
• Do not obstruct the doorways.
• Vacate priority seating for elderly or less mobile passengers.
• Please do not sit on steps or put feet on seats.
• Do not hold the doors open or attempt to board the train after the whistle and 'doors closing' warning has been given, this will allow the train to depart punctually.

Please assist in keeping your stations and trains clean by taking rubbish with you or placing it in the station bins provided. Thank you.

Help us to help you.