Animals and pets
Animals are not permitted to travel on CityRail services, except for:
- assistance animals trained to assist passengers with a disability
- assistance animals in training
- police and security dogs.
Assistance animals
CityRail allows animals to travel if they are assistance animals trained to help customers with a disability while travelling on public transport.
When travelling with us, assistance animals must be under the control of the registered handler at all times. Please use the wide gate at the station barriers and be aware that you are responsible for the conduct, care, feeding and toileting of your animal on stations and trains.
Guide and hearing dogs must wear a harness or medallion/password of registration. All other animals must be certified by RailCorp as a trained assistance animal.
Interstate and internationally certified guide and hearing dogs are recognised on our services.
Certifying your assistance animal
To make an application to certify an animal (other than a registered guide dog or hearing dog) as an assistance animal for travel on the CityRail network, contact:
RailCorp Passes and Concessions
Phone: 1300 302 130
Email: passesandconcessions@railcorp.nsw.gov.au
Read our standard on animals on CityRail services and premises (PDF, 41KB)
Download an application for an assistance animal permit (PDF, 40KB)
