Tickets and fares

Please purchase a ticket or pass before boarding a train. If both the station ticket office and ticket vending machines are closed or not available, you need to buy a ticket when you reach your destination.

Ticket office windows

To assist customers who use a hearing aid fitted with a T-switch, most ticket office windows at our attended stations have a hearing induction loop. Some stations have lower counter height for easier wheelchair access.

Evidence of disability

CityRail recognises the Roads and Traffic Authority Mobility Parking Scheme card as evidence of a disability or mobility restriction.

Vision Impaired Person Travel Pass

People who are blind or severely vision-impaired, and live permanently in NSW or the ACT, may be entitled to an interim or permanent Vision Impaired Person Travel Pass. This permit entitles the holder, and in some cases, a carer, to free travel on CityRail services.

Wide Gate Access Card

If you are unable to use electronic barriers, you can apply for a Wide Gate Access Card. This card should be presented along with your valid ticket to use the wide gate to enter or exit the paid area of the station.

Companion Card

If you have a severe and lifelong disability you may be eligible for a Companion Card which allows a carer to travel free with you on CityRail services.

A person with a disability is required to show their Companion Card to obtain free travel for their attendant. A Companion Card holder must also show their card on request to verify their attendant's entitlement. Companion Card entitlements are only available to an attendant when accompanying the person with the disability. An attendant travelling on their own is not entitled to free travel.

The NSW Companion Card is issued by Ageing, Disability and Home Care. For information about eligibility and to apply for a card visit NSW Companion Card website or call NSW Companion Card on 1800 893 044.

More information

For more information about permits and passes call Passes and Concessions on 1300 302 130.
For information about types of tickets and fares visit the Tickets section.