Conditions of travel

For the safety and comfort of other customers, please ensure you observe these conditions of travel.

Animals and pets

Animals are not permitted on stations or trains, except for assistance animals or police and security dogs.

Alcohol

Consumption of alcohol or being in possession of an open container of alcohol is not permitted. Drunk and disorderly people are not permitted on stations and trains.

Bikes and other wheels

Bikes are permitted on trains free of charge, except if any part of the journey is made between 6.00am and 9.00am or 3.30pm and 7.30pm on weekdays.

Customers travelling during those times must purchase a child ticket for the bike as well as their own ticket.

Please ensure your bike does not block doors and passageways. Riding bikes, skateboards, scooters or skates on stations and trains is not permitted. Motorised scooters or bikes with petrol motors are not permitted.

Manual wheelchairs and battery powered wheelchairs and scooters used by customers with a disability are permitted on stations and trains. See Wheelchairs and scooters for more information.

Dangerous materials

Toxic, flammable and/or hazardous materials including motorised scooters, bikes, lawn mowing or other equipment that have petrol motors, are not permitted on stations or trains.

Intercity restrictions

The South Coast, Southern Highlands, Blue Mountains and Newcastle & Central Coast regions are serviced by intercity trains.

Some intercity morning and afternoon peak services are pick-up or set-down services only. This is necessary to provide enough capacity for passengers travelling to outer stations with fewer services. These services are indicated by a 'd' or 'u' in the timetable.

Fines apply to customers travelling inappropriately on these services. Customers should use their relevant suburban services.

Service connections

Connections are not guaranteed and trains may not be held in the event of late running services.

There is one exception, the weekday 6.22pm service from Campbelltown to the Southern Highlands is a guaranteed service.

Smoking

Smoking is not permitted in enclosed and/or covered areas of stations and on trains. Fines apply for smoking in these areas.

Customers are permitted to smoke at the end of any platform provided there is no awning or cover, and it is not an enclosed station.

Ticket conditions

Tickets are issued subject to certain conditions. These are listed on our ticket conditions page.